Refund Policy

Credits are a consumable digital product and are delivered immediately upon purchase. This Refund Policy explains when refunds are available.

1. First-time buyers

First-time buyers who have used 50 credits or fewer may request a refund within 3 days of purchase.

2. Consumed credits

Credits that have already been consumed are not eligible for a refund.

3. System errors

If a tool produces an abnormal result due to a system error, report it to [email protected] and we will compensate the affected credits after verification.

4. How to request a refund

To request a refund, email [email protected] with your order details. We aim to respond within 48 hours.

5. How refunds are processed

Approved refunds are processed through our payment provider and typically arrive within 5–10 business days, depending on your payment method and bank.

6. No automatic renewal

Credit purchases are one-time payments with no automatic renewal or recurring charges. Purchased credits do not expire.

7. EU and UK consumers — right of withdrawal

If you are an EU or UK consumer, you may have a statutory right to withdraw within 14 days of purchase. Because credits are digital content delivered immediately, this right is lost once delivery begins. If you have not consumed your credits and wish to withdraw, email [email protected] within 14 days of purchase.